Along with the millions of others who have strapped a GoPro to their head, chest, helmet, bike, boat, surfboard or SUP board, we are having a blast making video stories.  Our stories aren’t the most incredible, extreme or unusual – they are simply “Our” stories. You have plenty of your own, right? And watching memories come alive in sight, sound, music and images is priceless!

There are moments between the adventure of letting the GoPro roll in the action and getting the finished, edited project that could be confusing or frustrating. I am discovering that things can be easier once I leap across and learning plateau and minimize my own “user-errors.”

Luckily, avid GoPro fans from near and far have posted exactly the YouTube video we need to answer nearly any question we type into a search box. It’s truly amazing.  Adding to that support is the GoPro site itself.  Recently, I discovered an additional resource – the call back after an online form e-mail question I submitted.  GoPro is a company 100% focused on making our experience with their products the best it can be.

Are yopu wondering what my question was? The one that I couldn’t find and answer to and finally submitted it online?  Look at the video below.  In some of the sequences there is a gray shading on the left side. The footage that has that gray l;ine came from a GoPro Hero Silver edition we took straight from the box, charged and set out to use (without updating the firmware).

How would we know we should have updated the firmware? We had actually gotten an e-mail from GoPro a week before. in the excitement of going to Hawaii to standup paddle, we ignored it. Our mistake.  Once we accomplished the very easy task of downloading the update all subsequent footage was perfect!  What a cool fix, quick and easy.